Material CSR Issue
Quality and safety
Why is it important?
We are committed to making and providing products that are safe, satisfying to customers, and beneficial to society. Our workplace motto, “no safety, no production,” instilling a safety-first attitude in our employees sums up the foundation of our operations. Ensuring both product and workplace safety is job one for manufacturers who are responsible corporate citizens.
Our Approach
We have obtained ISO 9001 certification at 17 locations, including our affiliates across the globe, and are working on the continuous quality improvements.
In order to ensure safety, a safety and health office has been set up at each production site while CSR Promotion Office plays a central role in maintaining a safety system. This allows for concerted efforts between the head office and production sites in implementing safety and health initiatives.
We also ensure that subcontractors who provide us with the processing services that support our daily operations fulfill their quality and safety responsibilities in order to prevent accidents and problems from occurring at production sites other than ours. We actively help them with monitoring quality control, conducting safety inspections for equipment we lend, and more while respecting their autonomy.
We are committed to not only complying with social norms but also making continuous improvements to further enhance quality and safety with an aim of earning greater customer trust.
[Message from the Responsible Person]
OUR PERFORMANCE
Development of activities for learning from mistakes
The most important point for presenting products that can satisfy customers would be to “eliminate serious quality incidents.” However, quite regrettably, one serious quality accident occurred in fiscal 2018. As our sincere response to the latest accident, in order never to repeat the same mistake, we have compiled the “Case Studies on Past Problems” by collecting past incidents.
The “Case Studies on Past Problems” sums up details of the problems that took place at the Yao Works, the incident progress, the backgrounds, the causes, and the countermeasures. In the latest compilation process, arrangements were made to enable points requiring careful attention to be surmised from the case study titles and to add succinct lessons to be learned, so that it can be used more easily as a tool for preventive actions.
We are scheduled to issue a revised version by re-editing the current one by adding examples collected at other business sites. We will put our forces together to realize an environment/system in which “eliminating serious quality incidents” is achieved as a matter of course.
Case Studies on Past Problems
Workshops held for on-site patrols by inviting external consultants (Yao Works, Shinjo Works)
In Toyal Group, in order to ensure safety, on-site patrols are conducted at each manufacturing site, in addition to the safety audits held by CSR Promotion Office and President’s site visits. In the past, the results of the on-site patrols were heavily dependent on the personal capabilities of each inspector because the inspection points were not specified or properly shared in detail. To rectify the situation, in fiscal 2018, external consultants were invited to study sessions where participants learned about important points in on-site inspections both at class sessions and on site. From the consultants, we learned a reverse perspective of “How to cause a serious accident, instead of how to prevent an accident,” and other crucial points based on practical insights. We will not only immediately put the lessons we have learned to actual inspection tours and other safety activities, but also further enhance the Group-wide safety activities by incorporating more external instruction sessions, as required.
Instruction session for points to be checked on-site inspection tour
Compilation of BCP suitable for business characteristics (Shinjo Works)
Toyo Aluminium K.K. compiles BCP (Business Continuity Plan) for unforeseen contingencies, including major earthquakes, and has established the BCM (Business Continuity Management) system.
In fiscal 2018, primarily at the Shinjo Works of Powder & Paste Headquarters, more practical BCP was re-compiled by eliciting the business characteristics with the help of external consultants. The progress of actions for the elicited issues is now regularly reviewed by the Work Team composed of managers and general managers at the Shinjo Works.
Also at the Hino Works in charge of the Powder business, activities for re-compiling BCP started toward the end of fiscal 2018; in fiscal 2019, the Foil Headquarters started preparations.
BCP Compilation Workshop
CSR Employee Message
